Referral and Booking Information

A referral from a physician or other healthcare provider is not required for you to book a physiotherapy appointment.

You can book an appointment with a member of our physiotherapy team online, or by calling 403 760 2897 ext 3

We are located on the second floor of the Shops of Canmore at #213 300 Old Canmore Road, Canmore Alberta.

The clinic can be accessed via an elevator or stairs and is accessible for all. Please enter through the door labelled second floor which is between Edo Japan and Freshii.

Private Health Insurance Information

If you have private health insurance and would like to claim your physiotherapy treatment through your insurance provider, they may require a physician referral. Please contact your insurance provider so that you can confirm if you need a referral before your initial appointment.

If a member of your healthcare team recommended / referred you to see our physiotherapy team, please provide us with their name and we will be pleased to communicate with them.

Cancellation Policy

Your appointment time is reserved just for you.

A late cancellation or missed visit leaves a space in the physiotherapist’s day that could have been filled by another patient. We understand situations arise when you may need to cancel your appointment and we appreciate advance notice when that happens.

• We require at least 24 hours notice for any cancellations or changes to your appointment.  Failure to do so will result in a cancellation fee equal to 50% of the appointment cost.
• If you do not attend your appointment you will be charged a no-show fee equal to 100% of the appointment cost.
• If you arrive late for your appointment your time cannot be extended as this will disrupt the schedule for the remainder of the day. You will be charged a fee in accordance with the original appointment you booked.

These fees will be charged to the payment method on file.